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Tag Archives: intermittent problems
Fixing The Real Problem: By understanding the symptoms
Many times when you ask someone to describe their problem(s) they tell you “What” they think. I’ve learned if you ask the “When” the problem occurs this is much more effective to repeat and duplicate. The first primary step at determining Root Cause. Continue reading
Posted in Learning Organization
Tagged 6 Sigma, Apple's iPhone reception, customer feedback, Determing Root Cause, Failure Mode Effects Analysis, FMEA, intermittent problems, intermittent symptoms, iPhone 4, Learning from Customer Feedback, No problem found, reduced wait times, TNI, Trouble Not Found
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